D7374's profile

Frequent Visitor

 • 

10 Messages

Thu, Feb 11, 2021 8:00 AM

Internet offer but disconnected

Hi I was in chat with an Xfinity customer representative and he made an offer for internet and xFi and while we were chatting about the flex box, we were disconnected. I went back into chat (with a new representative) and she only ensured a flex box was shipped with no discussion on the offer.

 

is it possible to check into the offer or, it may have expired?

best

Don

Responses

ComcastJen

Official Employee

 • 

193 Messages

4 m ago

Hey there, Don, thanks for reaching out through our Forums platform regarding our internet and xFi service! I would be happy to see what promotions we have available in your area! We definitely want to make sure you are getting all of the services that best suite your needs! Can you please send me a Private Message with your full name and your full address, so I can take a look at any offers available on your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

 

ComcastJen

Official Employee

 • 

193 Messages

4 m ago

We want to thank you for reaching out to the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

New to the Community?

Start Here