Internet not working

user_o9ikxx Hi there and welcome to our Forums. As part of our Xfinity Support Team it would be our pleasure to work with you to see what is going on with your connection after the new equipment was set up. What kind of speeds are you getting compared to your plan? Also, have you tried any troubleshootings steps, if not please visit https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting to see our best tips.