Visitor
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1 Message
Internet lines sabotaged
I believe that ezee fiber sabotaged your xfinity lines in our neighborhood. Our internet goes out multiple times a day when it didnt before. A 3 mile radius loses service! I have photos and videos!
Visitor
•
1 Message
I believe that ezee fiber sabotaged your xfinity lines in our neighborhood. Our internet goes out multiple times a day when it didnt before. A 3 mile radius loses service! I have photos and videos!
XfinityFrank
Official Employee
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2.4K Messages
6 hours ago
Hello! Thanks for reaching out to us here on the Community Forum and sorry to hear you've been having trouble with your service. We would be happy to look into what may be going on and help get it resolved.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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