Internet Line Not Buried!

We built and moved into a home in September. Prior to that, we began the process of contacting Xfinity to set up internet service. After weeks of waiting for that, a technician came and said he wasn’t able to install the permanent underground line (for reasons we still aren’t clear on because no one we have chatted with at Xfinity can actually tell us), but he gave us an above ground temp line. He said all he can do is make sure the team who buries the lines is aware we need that…that was 2 months ago.  We have chatted via the online customer service feature literally 6 times over the same amount of weeks, and each time the person says “a technician is scheduled to come bury your line this week” and NOT ONCE has someone actually showed. We are at our wits end with this, and the fact that no one actually answers the phone when you try to call and speak with someone makes this worse. We are in PA and worry that soon the ground will start to freeze and they will say they can’t do it until the spring.

We literally just have a temp line going through our yard AND OUR NEIGHBORS YARD and it has been that way for 2 months.

Every other new build

home on our street has their Xfinity lines buried, just not us. It makes no sense and we keep being lied to by the online reps saying someone will be here. WE NEED HELP!!