Visitor
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1 Message
Internet line needs to buried
Hello, I’m a new Xfinity customer, and I’m extremely concerned about the delay in completing my internet line installation, which was scheduled for May 1st. I was not contacted about any change or delay, and despite multiple calls and requests for escalation, I’ve yet to receive a clear answer or resolution. This is not the experience I expected when signing up for service. As a new customer, I need to know that my time and commitment are being taken seriously. Please provide a definitive update and completion timeline as soon as possible.
EG
Expert
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110.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3K Messages
1 day ago
Hey there, user_u6xtsa, thanks for reaching out through Xfinity Forums regarding your new services. We want to ensure that your new services are up and running as soon as possible. We would be happy to check on the status of the installation. Please send us a Direct Message with your full name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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