JJEverett5's profile

New Poster

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2 Messages

Friday, May 3rd, 2024 8:40 PM

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Internet Lag

I am getting lag I have not gotten before on my console and my router is randomly restarting, causing me to drop from work meetings. I have restarted and even reset my router.

Official Employee

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1.1K Messages

1 year ago

Hey JJEverett5, thanks for reaching out to Xfinity Support on our forums. With the router restarting, that usually indicates a power or hardware issue. Is it plugged into a surge protector and have you tried any different outlets? Also, is this one of the Xfinity rental gateways?

 

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