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user_5byhb2
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Monday, January 13th, 2025 6:31 PM

Internet keeps Dropping

I work from home and the internet keeps dropping almost every day. This is costing me money. I have even had to take time off work due to the internet being out. This is getting ridiculous for what I am paying each month

Question

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Updated 

4 months ago

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2

XfinityJeniece

Official Employee

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3.1K Messages

4 months ago

Hey there, user_5byhb2, thanks for reaching out through Xfinity Forums regarding your internet connection. I know how important it is to have a solid connection as I work from home. You have reached the right place to troubleshoot. 

 

Have you already tried any of the troubleshooting steps put together by our experts to see if they help, https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c?

 

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user_5byhb2

3 Messages

Yes I have tried everything thing but I have gotten emails stating that it would be up by a specific time and it hasn’t. This has been happening to often with the internet and me trying to work from home

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4 months ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

 

user_5byhb2 We try to provide the proactive alerts for interruptions. The email alerts are sent out off on estimated times provided by our team in the field. These times for restoration are just estimates and can be extended or shortened depending on the work needed. Our status center would be a good place to check for real-time updates on any interruptions in your area. https://www.xfinity.com/support/status

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

0

user_5byhb2

3 Messages

No this did not help answer any questions. What is going to be done to help recoup or make sure that I don’t lose internet again.

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4 months ago

0

XfinityRay

Official Employee

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2.8K Messages

Our technicians work 24/7 to monitor our network and make any needed repairs, user_5byhb2. We are proactive and work to prevent any repeat issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_330c43

Visitor

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3 Messages

4 months ago

Same here in Houston. I wanna say, since Friday, randomly dropping 

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