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user_kdmgyx
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2 Messages

Monday, December 1st, 2025 6:04 AM

Internet Issurs

Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen!  Xfinity claims to achieve over a 99% network reliability… which is nothing short of a pile of Horsepoo!  I need to hear from you before I make the switch (after using Comcast/Xfinity for 17+ years) to a service provider that really cares about their customers.  Thanks in advance for your prompt reply!

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14 minutes ago

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EG

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114.7K Messages

49 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_kdmgyx

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While I appreciate the reply and move to the Customer Team… the answer is “NO” … my questions and concerns have not been answered.

Thanks for asking.

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43 minutes ago

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XfinityJanelle

Official Employee

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1.9K Messages

Hey @user_kdmgyx , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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14 minutes ago

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