Hello @user_z7e2jm, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day! As someone that works from home know how important it is to have reliable internet, so I am sorry to hear that you are having issues with yours. The good news is you reached the right team of experts that can assist with the issue. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityJeff
Official Employee
•
137 Messages
7 days ago
Hello @user_z7e2jm, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day! As someone that works from home know how important it is to have reliable internet, so I am sorry to hear that you are having issues with yours. The good news is you reached the right team of experts that can assist with the issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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