Internet issue

user_ez248u Hey there! Thanks for using our Xfinity Support Forums and for letting us know about the connection issues at your home. Our team is here happy to be able to assist you to make sure we get you online as soon as possible. To get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message