Visitor
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2 Messages
Internet interruptions and slow speed
We were having slow internet, internet interruptions, trouble with our flex box, and slow app loading speeds. The tech cam out and connected to a different node on our building. This fixed the issue for about a month. Now we are having the same issue again. I can't get ahold of a live agent. I don't have time to navigate the phone menu and literally get nowhere. I don't need to troubleshoot the same stuff I already troubleshooted 10 times. I need my internet to work. I need to speak to a live agent. I need to make an appointment to get this fixed because I and my partner work from home and rely heavily on our internet to work. How do I get actual help?
XfinityArmand
Official Employee
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2.3K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_3a30aw! We are glad to hear from you and want to assist in any way that we can to address your service concerns. You have reached out to one of the best teams to assist in getting things taken care of. No worries! We do see the message you send and will respond there shortly.
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EG
Expert
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113.2K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@XfinityArmand @user_3a30aw
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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ChuckSB
Frequent Visitor
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18 Messages
8 hours ago
Have you got Comcast to come out to help you yet?
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