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user_4gqnjh
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Visitor

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Thursday, August 21st, 2025

Internet installation

I had an internet installation scheduled for Saturday, August 16 between 1- 3 pm. The technician arrived promptly and was unable to do the installation because of problems with the outside wires. He was polite, but I did have some difficulty understanding him because of his East European accent. He informed me that he had made a maintenance request, and these requests are usually responded to in 48 hours. I have not heard back from Xfinity when my installation will be done. Your attention to this matter is much appreciated. 

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3 days ago

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XfinityJorge

Official Employee

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2.4K Messages

3 days ago

 

user_4gqnjh Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help and our team is here happy to work with you to make sure everything is moving in the right direction with your installation. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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