Visitor
•
1 Message
Internet has never been close to speeds
any time i run speed. on any device im getting maybe 100 down at most. i should be getting around 700 since i have a 1 gig plan. never even close.
when i run the speed test in the app is says im getting over a gig.... no... i am not...
I want a technician to come out to my house to look at what is happening and whoever set this up years ago.
something is weird because there is a signal booster with an aux cable going to it at my plug in.
please help me get a technician!
EG
Expert
•
110.4K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinC
Official Employee
•
1.2K Messages
24 days ago
Hello, @user_1zg234 thank you for taking time to create a post. You've contacted the right place for assistance, and working from home myself I completely understand wanting to ensure your home network is working properly. I appreciate the information you have provided so far, and see you mention Xfinity App is showing a different speed than when testing on a different device.
- When running the speed test on a different device, are you connecting hardwired with an Ethernet connection or WiFi?
- Are you running the speed test here: https://speedtest.xfinity.com/
- Have you reviewed the internet troubleshooting tips we have here on Xfinity Forums to see if anything helps:
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
(edited)
0
0