Visitor
•
2 Messages
Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
Visitor
•
2 Messages
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
user_cieumx
Visitor
•
2 Messages
11 hours ago
Now assistant gave me 1 option. To have a technician come out. If I could talk with a real person there's got to be a way to see the Internet interruptions. I don't want to be charged for the technician visit.
0
0
XfinityJustinM
Official Employee
•
493 Messages
4 hours ago
Hello @user_cieumx, thank you for taking the time to create an official post. As much as we all use the internet these days intermittent connectivity can be quite frustrating. If a technician visit was suggested more than 30 days out from an installation of services and the pitfall is not of your in home wiring or equipment then there will be no charge for the technician visit. Our teams do all that we can to prevent technician visits as they take time out of our customers days, but they are sometimes needed to bring your network back to full health. It has been a few hours since your original post, did you decide to move forward with that technician visit? If so, when is the visit scheduled to take place? Our team would love to follow up after the visit to see how things went. 😀
0
0