Visitor
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2 Messages
Internet Gateway Installation
Hello , I cannot install my internet gateway. I cannot download the Xfinity app on my phone because it needs an updated iOS (which I cannot install) and there doesn’t seem to be a work around. The only possible solutions I’ve been given from the Xfinity Assistance bot are to install the app, which I cannot do.
Is there a way to set up the internet gateway without the Xfinity app?
XfinityJeniece
Official Employee
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3.2K Messages
11 hours ago
Hey there, @Maya_, thanks for reaching out through Xfinity Forums. We would be happy to help you with getting your Xfinity gateway up and running! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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