2 Messages
Internet essentials order
Submitted all required documents application was approved on Aug 28 and order was confirmed but I haven't received tracking information on when I'll be receiving my starter kit equipment xfinity account has account number but no installation information or confirmed information about shipment internet essentials application status said 5-10 business days that was sept 1. Still nothing what's going on please I'm going to be fired from my job without my internet
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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