Visitor
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1 Message
Internet Essentials Amnesty
I am a disabled senior citizen of the United States of America I want to make a formal legal complaint against xfinity their operators agents whatever you call them are liars they have lied multiple times kept me on the phone or in chat for 6 hours 3 days in a row 6 hours each day with no resolution only lies it's ridiculous xfinity needs to be a respectable business or get the heck out of the business They should not treat their customers like trash and lie to them every single day it's [Edited: "Profanity"] I'm going to contact my senator and my congressman as well and file a legal complaint against xfinity I'm disabled
XfinityJeniece
Official Employee
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3.7K Messages
3 hours ago
Hey there, @user_cl317g, thanks for reaching out through Xfinity Forums regarding your account. It’s clear you’ve been dealing with an extremely difficult and exhausting situation, especially given the amount of time you've spent trying to get answers. No customer should have to navigate that kind of experience, and I want to make this process as straightforward as possible for you.
To get this handled properly and look into what’s going on with your account, please send me a direct message with your full name and the service address. I’m here to help.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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