Internet Enhancement work

I live in Carol Stream, IL. We are at day 5 of having minimal internet service because you are doing work to enhance our internet services.

First, it is absolutly unaccept that you did not tell us that this would be going on for multple days. So I am asking, how many more days can we expect little to no service

during the days? And wikl you be credint our accounts for a service that we paid for but are not receiving?