1 Message
Internet dropped AGAIN and AGAIN
I have been having internet issues with my connection being dropped intermittently for Months...... Have had several tech's out in the past month
- Replaced modem multiple times, still issues
- Replaced the fiber/cable from the pedestal to the home, still issues.
- Another tech came out and indicated since I had internet at the time he couldn't help, he needed to be able to see logs within 2 hours of his coming out. Which the issue happened longer than that. He was very helpful and provided his phone number for me to text him when the issue happened again. I texted him on the next issue and he responded and indicated he would send this on to his supervisor. Still seeing issues.
- Called today and talked with 4 different people and explained the situation to all 4 in detail:
- First person said I needed to call a different number.
- The second person kept me on hold for over 30 minutes as she said she was reviewing.
- The third person told me it was an internal issue with an extender and why no other person told me this before. I questioned the customer service person as to why an internal extender in my home would affect my neighbor who is having the same issues, which she said "your internet is working NOW" so she fixed the issue for me and can't do anything about the neighbor.
- The fourth person from technical support scheduled for another technician to come out, probably to tell me the same thing, he can't do anything if the internet is currently working.
I have read this string https://forums.xfinity.com/conversations/your-home-network/multiple-internet-drops-every-dayno-solution/66fac850de8d1e3b5f454774 and find that is is very similar to my issues and it seems that Xfinity is not listening or doesn't care. I have also sent feedback to the President and Chief Customer Experience Officer Tom Karinshak.
Hopefully someone will actually be able to help with the issue.
No Responses!