Skip to main content
user_aip4lt
1st Reply
1st Topic
1st Like

Visitor

 • 

2 Messages

Thursday, October 30th, 2025

Internet down almost 24 hours and no communication

Last time I received a text from Xfinity was at Noon yesterday that service was expected back online at 1:25pm that same day. Still down and have received no text or communication about timing. Status for my location says as soon as possible. When calling Xfinity, the automated system says I can’t talk to anyone while I have an outage. Can I get any update or anyone else dealing with this in Johnstown Colorado?

Question

 • 

Updated 

3 hours ago

7

1

Oldest First
Selected Oldest First
XfinityKassie

Official Employee

 • 

2.1K Messages

4 hours ago

 

user_aip4lt Absolutely! I'm happy to take a look, and see what's going on, or if there have been any updates. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

2

0

user_4vwh1i

Visitor

 • 

1 Message

I am also having internet issues for the last 24 hours in Johnstown, Colorado. I am unable to direct message for some reason, but the outage map says everything is okay and it absolutely is not.

Like

Reply

4 hours ago

0

XfinityJorge

Official Employee

 • 

2.6K Messages

 

user_4vwh1i Hello! Thanks for using our Forums and for taking the time to contact us. We are sorry to hear that you are also having issues with your connection and our team is here to see what going on in your area. To get started can you please send us a DM with your full name and service address? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


If you are having issues with sending our team a DM try clearing your cookies and cache on your browser. Our team is here to help and looking forward to your response. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here