U

Visitor

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1 Message

Thursday, May 22nd, 2025 11:07 PM

Internet disappeared

I hooked up the new router, and Internet disappeared. Do I just need to wait?

Official Employee

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3.1K Messages

1 day ago

Hey there, user_6o8v0y, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to help you with troubleshooting the signal to ensure your services are working. Is this a router you have connected to your modem? What device are you no longer showing your internet connection on?

 

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