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user_dd644a
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6 Messages

Saturday, July 15th, 2023 9:27 PM

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Internet data usage meter not showing

The usage meter is not showing on the site or my tv box to keep track of usage. The app also is not working right to see it. We stream a good bit and are gamers ,I would like to be able check usage to keep and eye on it so no going over cap.

This is what's in place of the meter on the site "The usage meter is not available for your account at this time.
If you have a question, please call Customer Security Assurance at 1-877-807-6581." and the meter doesn't show at all where it used to on the tv box.

I was able to see the usage meter til recently on the the site ,my tv boxes and the app. Any help on this would be appreciated.

Question

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Updated 

9 months ago

 • Edited

635

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Accepted Solution

XfinityRyanE

Official Employee

 • 

1.1K Messages

1 year ago

Hello @user_dd644a, thanks for reaching out for help with your data usage tracking. We completely understand the importance of being able to track and manage your data, and are sorry to hear this is not working for you. By chance have you tried calling our CSA (Customer Security Assurance) team at the number provided? 

3

0

user_dd644a

Visitor

 • 

6 Messages

@XfinityRyanE​ Yes and the automated part wouldn't put me thru to an agent. I also tried chatting with an agent thru the assistant and they were no help.

1 year ago

user_4u5icn

1 Message

I have the same problem.  Apparently the "Accepted Solution" is to call CSA, which informs us that the problem is with the xfinity site.  Problem solved. (not)

10 months ago

XfinityThomasA

Official Employee

 • 

1.7K Messages

Hello, @user_4u5icn! Sorry to learn your data usage meter isn't showing. You can view how much data you’ve used and your data usage history on xfinity.com or in the Xfinity app. Here is how:

To see your data usage online:

Go to the Devices page on xfinity.com to see your Data Usage Overview.
You’ll need to sign in with your Xfinity ID and password.
If you’re already logged in, you can also click the Internet tab located under Your services at the top of the site.
You can view your usage under the Your plan section.

To see your data usage in the Xfinity app:

Open the app and tap the Account tab in the bottom right corner.
Tap Data usage under the Your plan section.
You’ll see your 3 Month Usage Trend.

Alternatively, customers with an xFi Gateway can also view data usage in the Xfinity app by selecting WiFi > View WiFi equipment > Advanced settings > Data Usage. Can you please let me know which method, or if both are not working for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

Accepted Solution

XfinityRyanE

Official Employee

 • 

1.1K Messages

1 year ago

Thanks for the additional detail on that, it definitely helps! 

Our CSA team are the ones who handle most concerns related to data usage, and the data usage meter. If that number isn't working this team can also be reached by calling 1-888-565-4329, 8:00am - 12:00am EST, 7 days a week.

5

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user_dd644a

Visitor

 • 

6 Messages

@XfinityRyanE​ Thank you for the help. According to the person I talked to ,the problem is on ya'lls end ,the site and app are not working right for some reason.

1 year ago

XfinityJorge

Official Employee

 • 

1.7K Messages

Thank you for the update, and I am glad that you reached out to them. Did they give you any further information on when it will be resolved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_dd644a

Visitor

 • 

6 Messages

@XfinityJorge​ No info on when it'll be fixed. Just that the techs that handle it were made aware ,that both were having issues.

1 year ago

user_dd644a

Visitor

 • 

6 Messages

@XfinityJorge​ Actually the data meter is working on the site and app now ,so they fixed it pretty quick.

1 year ago

0

XfinityJorge

Official Employee

 • 

1.7K Messages

Thanks for the update, and we are happy to hear that. Who does not mind a quick turnaround lol. If there is anything else that we can help you with let us know! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_94u64w

1 Message

10 months ago

xfinity.com/#/devices#usage does not show any usage data. Used to but no more. Usage info has been missing and was reported as missing over a month ago.

0

captpete60

Visitor

 • 

1 Message

9 months ago

I also cannot access the info for my data usage.  All I see is the current usage for the month.  I used to see the breakdown of the usage for the last couple months.

1

0

XfinityAngie

Official Employee

 • 

1.4K Messages

 

captpete60, Thank you for reaching out to Xfinity Support. Try force closing the Xfinity app, then restart it. Let me know if you are able to see your data usage. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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