Visitor
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1 Message
internet cable has become very loose from the pole
I have filed a service request for two days in a row because the Xfinity internet cable from the pole to my home has become loose and is hanging on a few tree branches. I have not lost service, but the cable needs to be secured more tightly to the pole or I fear I will in the next storm . I have confirmed appointments for the past two days using the chat option and then speaking to a customer service agent on the phone. So far, even though both days were confirmed appointments, I have not seen anyone from Xfinity to check this. I have spent the past two days waiting and I am unhappy to say the least. Can someone please help me?
XfinityJeniece
Official Employee
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3.9K Messages
2 hours ago
Hey there, @user_kz3w6k, thanks for reaching out through Xfinity Forums regarding the line issue. We would be happy to look into this for you. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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