Visitor
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1 Message
Internet cable disconnected from utility pole
The internet cable that runs from my house to the utility pole has been disconnected as the result of a weather related incident. I tried to call an Xfinity agent, but I wasn’t able to reach anyone. What is the best way to get this resolved as soon as possible?
XfinityJeniece
Official Employee
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3.8K Messages
5 minutes ago
Hey there, @user_n6zyk2, thanks for reaching out through Xfinity Forums regarding your downed line. We would be happy to help with getting this line issue resolved. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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