Visitor
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1 Message
Internet bills
Hi, I receieved my Xfinity Wifi Gateway, in the mail, last week. However I decided I will do the setup next month, around mid Oct. Does that mean I am paying less money for the month of September?
Visitor
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1 Message
Hi, I receieved my Xfinity Wifi Gateway, in the mail, last week. However I decided I will do the setup next month, around mid Oct. Does that mean I am paying less money for the month of September?
EG
Expert
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120.8K Messages
47 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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1K Messages
36 minutes ago
Good question, @user_tq8so6. Typically, the service should not activate until you activate your equipment, but I have seen our services start in some areas once the requested start date has passed. We'll need to take a closer look at your account to provide you with a firm answer. Please send our team a direct message with your full name and service address so that we may locate your account.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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