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user_yean4z
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1 Message

Saturday, November 2nd, 2024 1:43 PM

Internet and app not working

I recently replaced my gateway because I had a bad one.. go to use the app and it says bill past due I talked to the billing department and they said I was fine but the app isn't letting me proceed.. I don't know what to do I'm at my wits end

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Updated 

12 days ago

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EG

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107.1K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.1K Messages

12 days ago

 

user_yean4z Hi there! Thanks for taking the time to create a post. Our team would be happy to help.  Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

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