Visitor
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1 Message
International call doesnt work
Cell issues
Traveling for 14 days internationally and so far have not been able to use my phone for 7 days
[Edited: "Personal Information”]
Have int calling text and internet plan.
What i have tries so far:
Airplane mode off and on
Turned phone off
Had tech support reset network settings.
Can toggle cellular data on but no option for data roaming
Pretty frustrated with 4 calls to tech support with no solution
I would appreciate if you could move this request for a solution up a few levels to get me up and running.
Only time to ask for help is while I am on a hotel wifi and not wanting to spend my travel vacation time on this issue
Please contact me via text to get me an update
Thank you
user_b8g4rf
[Edited: "Personal Information”]


XfinityJeniece
Official Employee
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4.5K Messages
1 hour ago
Hey there, @user_b8g4rf, thanks for reaching out through the Xfinity Forums regarding your international calls. I can understand how frustrating this is, especially when you’re already halfway through your trip and have contacted support several times. When you’re away from WiFi, does your phone show a local carrier/network name and signal bars, or does it show SOS/No Service? Also, what type of phone are you using?
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