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1 Message

10/22/2026 8:39 AM

International call doesnt work

Cell issues

Traveling for 14 days internationally and so far have not been able to use my phone for 7 days

[Edited: "Personal Information”] 

Have int calling text and internet plan.

What i have tries so far:

Airplane mode off and on

Turned phone off

Had tech support reset network settings.

Can toggle cellular data on but no option for data roaming

Pretty frustrated with 4 calls to tech support with no solution

I would appreciate if you could move this request for a solution up a few levels to get me up and running.

Only time to ask for help is while I am on a hotel wifi and not wanting to spend my travel vacation time on this issue

Please contact me via text to get me an update

Thank you
user_b8g4rf
[Edited: "Personal Information”] 

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Official Employee

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4.5K Messages

1 hour ago

Hey there, @user_b8g4rf, thanks for reaching out through the Xfinity Forums regarding your international calls. I can understand how frustrating this is, especially when you’re already halfway through your trip and have contacted support several times. When you’re away from WiFi, does your phone show a local carrier/network name and signal bars, or does it show SOS/No Service? Also, what type of phone are you using?

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