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user_3xywb7
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Monday, April 27th, 2026 7:21 PM

Intermittent Internet

I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area.

i.e is not just me it's an outage in the area.

The line that I had originally runs underground which I like he ran a new line that over the air I I think the problem is not the line in the ground. I think the problem is in your system somewhere 

What I would like is to keep the underground line like it was because that's not the problem.

I want somebody to come out and check to see if the original underground line what's the problem which I do not believe it was and I wanted it that way

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9 hours ago

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XfinityCliff

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198 Messages

9 hours ago

Hello @user_3xywb7 and thank you for reaching out on our Xfinity Community Forums with your concern! 😀 We'd like to take a deeper look into this for you.  

To get started, please send us a Direct Message* that includes your full name and service address.  Once we have your account located and verified, we can run some diagnostics to see what might be causing your service issues, and address your concerns from there.  We'd be happy to assist! 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…


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