Visitor
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2 Messages
Intermittent Internet and TV outages
Since December 4th or so my internet and TV go out at the same time.
I have had 4 technician appointments.
1st showed didn't call and left not sure if even did anything.
2nd showed and called. Replaced outside filter.
3rd showed and called. Replaced a few cable ends.
4th showed and called. Replaced one cable line from outlet to bedroom cable box.
ALL say the lead to house is good. We had a bad wind storm which I informed ALL of them about. I do not believe any went up pole to visual inspect closely.
This problem is really annoying since every time I call it is "We will restart your router" Which does no good because before I call I make sure router has been restarted and inform agent that I have done that already.
It is so frustrating to lose internet and TV every 10 to 15 minutes at night while trying to do stuff.
They BOTH go out and come back at same time. I am really tired of trying to get a solution to this.
Trying to get an actual live technician while cable is out is difficult. When I do get a live person I feel like they think I am an idiot.
Accepted Solution
user_7af5d4
Visitor
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2 Messages
26 days ago
OK well thankyou for moving to proper LOCATION.
Finally got it fixed after 6 visits and the final tech listening to problem.
I told ALL techs that showed that internet and TV went out at same time.
ONLY the last one went up the pole to inspect drop line. His comment "Man this splitter is rusty and looks 30 years old!!"
After he replaced the splitter. Immediately the TVs in all rooms visually were better.
No dropped internet or TV for almost a day.
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XfinityJorge
Official Employee
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2K Messages
1 month ago
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EG
Expert
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109.1K Messages
30 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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EG
Expert
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109.1K Messages
26 days ago
@user_7af5d4
Glad it got squared away ! Now closing your marked "Solved" topic.
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