INSTRUCTIONS FOR SENDING A QUESTION TO FORUM

When I use the url provided in a previous chat, where I was requesting followup on an existing issue that has gone on and on and on with no resolution, I was instructed to go to URL: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.

And I received the error: 404
The page could not be found or you don't have permission to view it.
The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it.

I am unsure, since this problem has been going on for well over two months, why a continuation of the existing chat is not available.

Kindly provide me with a telephone number where someone who speaks english actually answers the phone or provide me with the correct URL

Responses

CCTimothy

Valued Contributor

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406 Messages

2 years ago

You can also contact our peers on the phone at 1-800-934-6489. When you take this link, https://forums.xfinity.com/conversations/my-account/answered-how-to-contact-comcast/602da756c5375f08cde54dd6, are you logged in on the Xfinity website? I only ask because I tried it myself, while logged into my personal account, and the web page came up. I'm sorry for the frustration, but we will definitley work to get this resolved!

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eurekasmom

New Poster

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12 Messages

@XfinityTimothy thanks for trying. I am replying to you so you know I am logged in on xfinity. and when I paste the url you suggest, I still get the 404 error. I switched and went to page with account, change plans, support etc and still got the same 404 error. When I posted originally and received the reply that seemed like a threat due to violation of community standards, I was simply adding an update to an existing service failure that is now going on for 4 months. Now that I can not access the forum with the link provided and I have yet to be able to speak with some one who has a command of the English language, it seems to me that my technical problem will never be resolved. Tomorrow will be the 5th visit from a technician. All prior visits did not resolve the problem and yet, the technician agrees there is a problem. Maybe your multiple teams within Xfinity (: CARE, Product, Leadership.) might want to step in, read the file and come up with a resolution.

2 years ago

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Again

Expert

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31.4K Messages

@eurekasmom

You can post about your issue here in the appropriate forum and someone should be able to help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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XfinityAirelle

Official Employee

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2.5K Messages

would be happy to assist you with your technical issue. Our team is a corporate team, so we have your back. Can you send us a direct massage? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

eurekasmom

INSTRUCTIONS FOR SENDING A QUESTION TO FORUM

CCTimothy

eurekasmom

Again

XfinityAirelle

EG

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