1 Message
in-store pickup
Signed up and ordered last night, chose digital self install and store pick up. Order is still pending, not confirmed. Do I need to wait for a status update?
1 Message
Signed up and ordered last night, chose digital self install and store pick up. Order is still pending, not confirmed. Do I need to wait for a status update?
XfinityKatie
Official Employee
•
744 Messages
2 years ago
Hello @brpihl1 thank you for using our community here for assistance with your account! When you set up an order, you should receive an order confirmation within 6 hours for your records, and it will remain pending until you have installed service. When it comes to in-store pick up, you can head in at any time since we work hard to ensure we have a wide range of inventory available for you to use. If you need to look up a store near you, you can easily use our Store Locator to find a good location to pick up the equipment. Let me know if this helps or if there is anything else we could answer for you!
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