Visitor
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1 Message
Installment plan
I have already paid the $50 to start my installment plan and resume services. Then the next day my service is shut off again and am being asked to restart my installment plan. This could all be solved by speaking to a REAL person but no it’s some automated messaging and an AI bot. I need this resolved because apparently you’re NOT ALLOWED to speak to a real person when you have a past due balance (even though I’ve already resolved through an installment plan)
XfinityArmand
Official Employee
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2.3K Messages
5 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and want to assist in any way that we can to address your billing concerns. No worries! You have reached out to the best team to get thing ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. From there we can take a look at what is going on for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_xi01uc
Visitor
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1 Message
3 days ago
Almost the same issue, but paid the 50 and installment plan never showed up on my account and all agents phone and chat have no idea what to do and request supervisors and still nothing resolved after 4 days.
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