Installation

On September 18th I contacted the sales department to order a new service for a home we just built. I explained it was brand new, built from the ground up and I would need everything. I told him it had to be installed prior to Sept 30, our move in day. My husband works and runs our business for home and I definitely needed that internet.  I was given an appointment for September 22, from 8-10. I drove the 40 miles to the new home only to receive a call saying they couldn't be there until 6:30pm. I told them I couldn't wait all day and so they rescheduled for the following day, September 23, between 8-10 am. I drove the 40 miles again to the new house only to sit all day for nothing. They never showed up, never called, I have called on a daily basis since then to have this service installed.  I spoke to Scott, Lexie @ ext 0139, who promised she would check for cancellations and call me every few hours to update me, but she couldn't get me an install appointment before Oct 1. She never called me again. I then called and spoke to Jasper, who said he would escalate my install and would call me back with the time and date. He never called back On Oct 1st, an inside tech installer showed up and said he couldn't do anything because the outside feed wire wasn't installed, so he just left. I called the original sales dept and spoke to Sean. I explained again that there was no feed line. He said when looking at the notes, the inside installer said no one was there. I told him I was there and my contractor was there. My husband was in a hotel room because he needed internet to work. I gave Sean my contractors name and number and he called and spoke to him. He told my contractor someone would call him and let him know when the outside feed wire would be in. In the meantime, I had my Audio guy do all the inside installation that Xfinity should have done, just to save time since he was there doing other Audio installations for me. I called back today, same sales Dept and spoke to Robert, who simply said he couldn't help me because he did sales, not installs and he switched me to the rear Dept. I spoke to Sager, who said he would set up an account for me. I told him I thought that was already done, although I didn't have any information on it. After answering 20 questions, he finally located my account and said someone could do the install on Oct 9th. That's another week away. I asked him if he could reschedule someone else's appointment like they did mine, and make them wait until Oct 9th since I had already waited since Sept 18th He said he could put me on a waiting list and if there were any cancellations, he would put me in. My question is why do I have to wait 3 weeks to have service installed? If I called for a brand new service, I could have it installed in a day or two. I have never been shuffled around and lied to from any other company  like this before. I find it unacceptable and extremely unprofessional. I asked several times to speak to a manager or supervisor and was told they have no way of connecting me to managers or supervisors.  What do I have to do to get my line installed asap? I have paid to have 2/3 of the installation done already. All I need is a live feed from the pole to the house. There must me something that can be done. Maybe I should just send the hotel bills to you for reimbursement. or check other internet and cable services. 

I am extremely unhappy with the way this has been handled and I am wondering if this is the way my service is going to be handled if and when I ever get it.

Please advise me if there is a solution to this problem. I did manage to get my account number if you need it.