Thanks for connecting with us here in our community, @ChrisWils. We're happy to help. Are you referring to installing your own internet or cable service? If so, after picking up our equipment or the equipment getting delivered, you would follow the steps on our instructions. After connecting some cables, you could get directed to the Xfinity app to help complete the installation. Did you place an order already? If not, I could help with that.
Hello, @user_bktsii thank you for taking time to reply to this post. Sorry to hear your having issues with gateway not connecting to the network. I did see this is your first comment on Xfinity Forums and wanted to let you know the best way to get direct assistance is to create your own post, if you need to make the post look pretty here are some helpful links:
- Have you run through any additional troubleshooting steps after attempting to activate the equipment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
•
1.7K Messages
19 days ago
Thanks for connecting with us here in our community, @ChrisWils. We're happy to help. Are you referring to installing your own internet or cable service? If so, after picking up our equipment or the equipment getting delivered, you would follow the steps on our instructions. After connecting some cables, you could get directed to the Xfinity app to help complete the installation. Did you place an order already? If not, I could help with that.
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