New Poster
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2 Messages
installation
Appers that there has been no response from Comcast to mey emails. But on 2/3/21 your installer came to bring in the wire from the street and set up TV's and modem. Unfortunately when drilling the wire through the exterion the drill bit punctured a water pvc pipe from the second floor bathroom creating water leakage. The builders showed with the plumber and repaired by relacing the pvc pipe which took quite a while . $$
how about the installation fee?
Responses
ComcastJoey
Official Employee
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204 Messages
2 m ago
Hello and Happy Monday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the damage that took place to the water PVC pipe upon the installation appointment as this sounds like a frustrating experience to say the least! We'd now like to take a closer look at status and provide all information you need including the additional installation fees etc.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!
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stevespitz
New Poster
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2 Messages
2 m ago
Thanks for your response and would appreciate if you could remove my comments. I think it would be fair to at least rebate the installation and perhaps a credit
ss
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ComcastAlyssa
Official Employee
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132 Messages
2 m ago
Good morning @stevespitz, and thank you for your response! We'd be happy to get your account pulled up and take a closer look to see what we can do to make this situation right for you including potential credits. This is never the type of experience we want for any of our valuable customers and you've reached the right team to help. To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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