Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_duhdww! We are so glad to hear from you and happy to help in any way that we can. So that we can get started, please feel free to shoot us a private message with your details. Thanks!
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
•
2.1K Messages
9 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_duhdww! We are so glad to hear from you and happy to help in any way that we can. So that we can get started, please feel free to shoot us a private message with your details. Thanks!
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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