Install issue

Okay is there anyone that can help me get the box put in so they can do the drop i already ha e the install. They ran from box down the street and when they came to do install maintance changed it to they were putting in a box across the street from me. They have not been back to do so. Also I just got off the phone with a customer service rep. And she told me that im not in the system and was asking me what service I want....I better be in the system I've been trying to get service put in since September..... I am really tired of having to explain everything o er and over again everytime I call. Can't someone just come out here do what they have to do to get the internet ran to my house. And you wont have to hear from me anymore. It's insane 😳 

No my location has never had Comcast service. Xfinity Comcast whoever just put in fiber in our neighborhood they were everywhere working for awhile on the main road which is Riverdale, then they sat at the entrance road to our houses and put up a xfinity sign up so I called xfinity and they said they do service this address and I said great hook me up. I understand that it's all new out here, and totally understand that it's gonna take longer bc they had to run fiber from box to house (the drop) and then an install, I can absolutely understand it taking awhile, and have been very patient and been totally understanding polite, there has literally been 14 people out here, the tech Steven he says he hates to have to keep coming back bc the way I have been done I should be ready to cuss someone out. It's been misery. So they came out to do install, Steven and workers, he did the install put box on house and set up modem and said they were having a problem at the box and maintaince was there taking care of it. This is on Dec. 23rd, then he comes back and says your going to kill me, but now maintance wants to put a box across street!!! So I have a line ran all the way to property and the install is installed and still no internet nor has anyone been back to put box across street all the line is ran and ready on the pole, it's literally like across the street I can throw a rock and hit the line pole whatever. Okay then I get messages to return my equipment! What? So I called and they have canceled my account. Omg! What is really going on. O can't believe this, but I can't make it up either. So they put me back in the system and put a new order in and then I received another message to return my equipment. Okay WHAT IN THE WORLD IS WRONG WITH THESE PEOPLE THIS BUSINESS THIS IS INSANE. IM SO FLABBERGASTED AND TOTALLY FLOORED. WHAT DOES A CUSTOMER OR TRYING TO BE A CUSTOMER HAVE TO DO, PUT THE BOX IN MYSELF AND RUN IT ACROSS THE STREET. I CAN DO IT. I PHYSICALLY ABLE TO DIG A TRENCH PUT THE CABLE DOWN COVER IT UP HOOK THE BOX UP AND HOOK IT TO THE INSTALL AND BE DONE WITH IT! I JUST DO NOT UNDERSTAND WHAT CAN I DO TO HAVE IT COMPLETED AND I HAVE INTERNET????????

OMG PLEASE HELP ME, TELL ME WHY MY ACCOUNT HAS BEEN DELTED THE WORK HAS BEEN DELETED WHY I CANT GET INTERNET LIKE EVERYOTHER CUSTOMER WITH COMCAST AND XFINITY?????

Can I contact someone who can tell me when or what's going on, the customer service dont know it's frustrating 

Hello @user_o3psap, thank you for detailing your experience further. Our team can take a look into this and work to provide you with as many details as possible. We want you to have the right expectations so that you can take the next best steps forward for work, and just about everything that needs a strong internet connection these days. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.


To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@user_o3psap we work with our local technician and construction teams, and I would like to investigate further to see if I can find more information on the time frame for the additional work needing to get completed. Please send the direct message following the steps my great coworker provided earlier to continue, thank you.