1 Message
Inquiry Regarding the End of the Affordable Connectivity Program (ACP)
Dear Xfinity Customer Service,
I hope this email finds you well. I am reaching out to inquire about how the end of the Affordable Connectivity Program (ACP) will affect my monthly bill and to explore the options available to me.
As you may be aware, due to a lack of additional funding from Congress, the Federal Communications Commission (FCC) is beginning to wind down the ACP. While the FCC projects that households enrolled in the ACP will continue to receive the discount on their internet service through April 2024, it's crucial for me to understand the implications for my internet service beyond that point.
Specifically, I would like to know:
- How will the end of the ACP impact my monthly bill with Xfinity?
- What options are available to me to mitigate any potential increase in my bill?
- Are there any special offers or programs that I may qualify for to continue receiving affordable internet service?
I would appreciate it if you could provide me with detailed information regarding these questions. Additionally, if there are any steps I need to take on my end, please let me know how I can proceed.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Oscar L
[Edited: Personal Information]
Accepted Solution
XfinityAirelle
Official Employee
•
2K Messages
7 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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MayerB
1 Message
3 months ago
Had no idea it was ending a am single dad with blind baby or 5yr old now but he is no different than a infant he can’t talk walk eat and yes has diabetes insepidus (water diabetes) so he goes through 30diapers a day list goes on, It’s a struggle. So never seen the email. Wish I had sooner my bill is very odd consider my there is random charges for the excess credit on what was left over on my bill. Now it’s shut off and it’s made it very difficult to tend to my son needs. I really tried reaching out but apparently no one is concerned.
(edited)
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