Visitor
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2 Messages
Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
EG
Expert
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120.4K Messages
2 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.6K Messages
2 hours ago
Hello, @user_r7ox6l. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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