Inordinate amount of problems

[Edited: "Personal Information"]

I have had innumerable issues since the day I walked into an Xfinity store in Albuquerque to establish service.  With much regret I was forced to switch from ATT as they did not serve the nieghborhood where I purchased my retirement home.  Quite honestly, had I known Xfinity was the only phone and internet provider, I would not have purchased this home.  That represents the extent of my distaste, the issues I had in the past, and my experiences since that day have only worsened my dissatisfaction for your company.  I have never had a positive xfinity experience.

For perspective, I am a disabled senior with a doctorate in marketing.  Were I still working, I would publish this as a case study of customer service failure. 

The problems began the day I had to transfer my service.  You had me tied to an account in Santa Fe that I never set up or used.  I was told it was bulk community.  How could Xfinity set up an account for a customer with no communication and without their conscent.  That took many days to resolve. 

The store experience to transfer my ATT account created so many errors on my account that it took months to fix all the mistakes.  My billing has been repeatedly in error. You enacted and charged me for services I did not request. Your call center "help" line has demonstrated tremendous incompetence and poor training. You installation tech lied because he didn't want to do his job, and I had poor service for months.  An appointmen was made over the phone, and the operator never scheduled it, leaving me waiting all day for a tech that didn't arrive.  Another appointment was set up to resolve this connectivity issue, but I had to l called again multiple times to get you to sent out another tech who set it up correctly.  I have spent dozens of hours on the phone trying to fix all this mess. Your payment mandates put credit security at risk and provides no control over the users account and information.  You have no support services for seniors or the disabled who need more help and more patient service that your operators are able to give.   I could go on and on. I would say your system should have all the interactions, but I am painfully aware that your phone operators do not always log calls and discussions. 

I have been dealing with these issues and many more since March, and today there are still more problems that your company cannot resolve.

After all the stress of dealing with Xfinity all these months, I now get more than 20 robocalls and live phishing calls a day. I can no longer answer my phone if it is not a number in my contacts.  Your company does NOTHING to help other than to tell me to download a third party app.  For someone whose identity has been stolen multiple times, and has had accounts hacked, asking to use another company to divulge more sensitive information is stressful and not resolving the fundamental problem -- WHY am I being spammed on Xfinity?  Has the company been hacked again? Why do you not offer protection for your customers? Why am I being sent to an outside company to protect your service and my information?  Why are your operators and technical teams unable to help?  Why am I constantly provided conflicting information? 

Do better.  Create a senior help line.  Protect our data.  Help us when we are evidently hacked.  

Had I any other option for phone and internet service, I would not use Xfinity.  You have caused me such stress, fear, and aggravation with your incompetent support staff and insane rules.    Do better.