Infinity Service - Decommissioned Box

Hello @user_2sanqe and thanks for your post. We are here to help. Please send your full name and address to us in a Direct Message. 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

Hi Ari. Thanks for sending your details over. We are with you till the end.  Before we review the details, we need to verify your account entirely. This is for your protection, and we appreciate you working with us. We can send you a one-time use 6-digit code. The code will come to the phone number or email address listed on your Xfinity account. Once we send the code, it will expire after 15 minutes. When you get the code, let us know in this thread, and we will move forward. What would you say works best for you?

Please send it via direct message so we can get this going for ya. Thank you!

Hello @user_2sanqe Thanks so much for working with us in a direct message to get that pedestal taken care of! If you need anything more please don't hesitate to reach out!