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user_0anb7y
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Wednesday, January 24th, 2024 7:03 AM

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Individual Device Usage

I've used the same data, and had the same devices, for many years. All of a sudden, in the last two months, my data usage has gone up by 50%. I have searched your forum and only found generic answers, like a list of common ways data is used. I want to see a monthly total, by device, so I can fix the problem. How can I find monthly data totals by device?

Question

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Updated 

11 months ago

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

Great question! At this time the data usage is not broken down by device. At this time data usage is verified by an independent, third-party auditor. The best course of action, in this case, would actually be to report this to our Customer Security Assurance if you feel the reporting is incorrect. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329. 

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user_0anb7y

Visitor

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2 Messages

I don’t feel the reporting is incorrect. I want help figuring out which of our 20 devices had the spike in usage so I can troubleshoot that device. You’re saying that’s not possible? 

1 year ago

0

XfinityAngie

Official Employee

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1.8K Messages

 

user_0anb7y, We don't have a way to see what device is using a specific amount of data. If you contact our CSA department, they might be able to help you further with this matter. I know it is frustrating. 

 

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1 year ago

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user_ov95v9

1 Message

I've read quite a few posts that are requesting the same per device usage report which I'm also interested in. Can we/customers request this be an enhancement request for Xfinity developers? In each post, customers are directed to the CSA department which have not yielded any positive responses.

11 months ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey user_ov95v9, thanks for reaching out to Xfinity Support on our forums. It used to be a function a while back. We did send it up as an enhancement so I hope it will get brought back in the future. We appreciate you taking the time to send us you feedback!

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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