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user_2ooa6t
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2 Messages

Wednesday, April 16th, 2025 5:29 PM

Increase of Upload Speeds

I live in Tamarac FL. I have the highest tier of internet 1300/35 mb. There is a network upgrade that has been performed in our neighborhood recently. If/when will the new upload speeds as part of Xfinity's "net gen" network be available to me?

Thanks  

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Updated 

2 days ago

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XfinityJorge

Official Employee

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2.1K Messages

9 days ago

 

user_2ooa6t Thank you so much for taking the time out of your week to contact our Xfinity Support Team. We are here happy for the opportunity to work with you to make sure you are getting the best speeds and plan in your area. To get started can you send us a DM with your name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_2ooa6t

2 Messages

You guys had no clue. You just said they are doing maintenance work yet all messaging shows to me the customer was upgrades to deliver next gen speeds. So, what gives?

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2 days ago

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XfinityRay

Official Employee

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2.7K Messages

Thanks for further clarifying, user_2ooa6t. The enhanced speed upgrade jobs show as maintenance work in our system so that can be the difference between what you see and what we say. We are happy to check on that and ensure the new speed is working. If it doesn't work with a modem reset we have to track down why on your account.

There are a few different causes from having a compatible modem and plan, the bootfile, is our system is updated to show the enhanced speed, etc. Feel free to send us a direct message with the instructions above at your convenience so we can further help. 

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2 days ago

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