Visitor
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1 Message
Incorrect bill/Plan change and increase without my consent with refusal to adjust
Hello,
I signed up for a plan priced at a certain amount. The following billing cycle the bill increases by 40 dollars; I explained the issue multiple times to customer service and was denied a refund request do to the bill, that was incorrect, still pending. The service level was changed so that the 25.00 activation fee that is automatically returned could read as an echeck return as I paid the previous bill on time, which increased the current bill. I was changed the incorrect price instead of the adjusted bill despite calling before the incorrect billing price was due. Also had multiple service shortages between that time which could explain that there was a service change on the back end. I would like a refund concerning this billing cycle.
XfinityJanelle
Official Employee
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2.2K Messages
3 hours ago
Hey @user_8m9um6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your billing concern. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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