Incorrect billing

Hi, I’m a new customer to Xfinity. i just saw a 100 installation service charge on my account.

The sales person said the first time installation is free, and nobody has mentioned to me that there will be any charge along the way. Besides, the issue is the wiring issue. Please fix it!

Responses

XfinityJorge

Official Employee

•

2.2K Messages

1 day ago

user_b1e13c Hey there! Welcome to our Forums and it is nice to have the opportunity to work with you over this platform. I see that you have some concerns over the recent bill as you were advised the installation would be free, we are here to look into this to clear it all up. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_b1e13c

Incorrect billing

XfinityJorge

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