Visitor
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1 Message
Incorrect address
I went to the store yesterday to set up my service. It was entered incorrectly though. When I tried to sign in to set it up, it appears that apt 1 was entered instead of apt 2.
Visitor
•
1 Message
I went to the store yesterday to set up my service. It was entered incorrectly though. When I tried to sign in to set it up, it appears that apt 1 was entered instead of apt 2.
XfinityArmand
Official Employee
•
2.4K Messages
2 hours ago
Hi there @Loraine152! Thank you so much for taking the time to reach out to Xfinity Support. We're so glad to hear from you and want to assist in any way that we can to ensure your address is corrected. No worries! You have reached out to the best team of experts to get things ironed out. Please feel fee to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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