Visitor
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2 Messages
Incomplete installation
Due to construction, we had to relocate where the cable enters our home. As a result, for the last 1.5 years the cable has just been laying on the ground. Your crews came and set up new conduit to bury the cable underground but no one has come to actually move the cable into the new conduit.
I can't see the option to send a Direct Message on the forum. I'm logged in on desktop. How can I get this work completed?
XfinityJorge
Official Employee
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3.3K Messages
14 days ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_iaro46
Visitor
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2 Messages
14 days ago
I was able to see and send a DM after making this post.
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XfinitySara
Official Employee
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2.9K Messages
2 hours ago
I believe this is all taken care of now, @user_iaro46, since we escalated your concerns directly to the field team. Wonderful news! If you still need us in the next day or two, please feel free to respond to our latest DM. Otherwise, you're always welcome to create a new post down the road if anything else comes up, and we remain here to support you and your household however we can :)
I also want to share a notification I'm seeing, regarding planned maintenance that's scheduled for your area, starting around 1 AM tomorrow. You may experience an interruption to service(s) during that time, but don't worry! We provide some ways for you to keep track of updates as they become available - you may use the Xfinity App and/or visit our Support Center for further details.
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