Incomplete Installation

Hello, I will try and write this as not to make a Novel. First it’s best that you review all the notes and chat before we proceed. On 3/19 a line tech David came to review our request for service. The tech could not find the box even though his map said it was there to the right of the house. He walked all over.  We live on 3 acres as most everyone does in this area. The homes are custom built and are not in a residential community neighborhood. 
The Tech said everything on his map showed the pedistal to the right of the house which was incorrect and not up to date. So he left and said another tech would be out from Madison Cable who come on the 21st. to do the same thing. He found a pedistal 350 ft away to the left behind and across two neighbors private property who are also on acerage. The Timothy dropped the line, made the connection showing me the upload was all in Red, and saying this isn’t good you all need a Pedistal like the neighbors. After 3 hours he spoke with his supervisor and left after connecting the Modem and making sure it was connected. Stated we could call his supervisor if there were any issues. A bury crew showed up on 3/27 later only to be told by us that they couldn’t bury the cable under a creek and between 3 houses on average and it is not acceptable. Madison cable was contacted after the bury crew gave us the number. Hana from Madison Cable listened and stated that she would report the issue with her supervisor and get back to us. Well another week had gone by and no one ever got back to us!! I even left a voice mail and email for the line tech Timothy’s Supervisor Derrick Tucker who never responded. I have chatted in length with agents, and supervisors all of who aren’t even in this Country. I was able to speak with one supervisor named Deepak who said he would escalate the ticket and even call me back but he never did call me back. Finally, the next day Richard who is supervisor from Madison Cable came out to assess the issue and agreed that we need our own Pedistal. Richard stated he had a conference call with his people and a new ticket was issued and someone would contact us. Days later still no update, so back to chat I go jus to rehash everything again. A few days later after being told via chat someone was coming out but never did I reached to chat again. Finally after my last chat someone came today, Marvin who came today was very nice and said he would do his best to help resolve the issue by contacting all the departments that needed to be informed and updated so we can be informed and get the service we deserve and will be paying and being billed for. We are also scheduled for mobile as well but we’re not moving on that until the cable is correctly installed and works as promised. Is communication really that difficult! Why can’t the customer be notified and updated? Why should I have to keep going through chat which are just agents who try to help but can’t and are in another country. Still after weeks of trying to resolve this issue of a drop line stays across the average of 3 houses all of which are larger lots and have Comcast!
This lack of communication and follow-up between us and Comcast has been such as waste of time and money for both. We have cancelled our an own personal appointments to be home for these supposed visits. So we have had 12 interactions on the phone and endless chats.i look forward to hearing back for someone. You can have the greatest product in the world, but if you don’t have the customer service to support it you have nothing. We need this mater to be escalated and resolved. I look forward to hearing from you and the next steps to be taken to resolve this.