Greetings @user_utu507 , thank you for informing us of your issue. We know how important it is to have that line of communication open, especially when you are waiting on a big call. I surely want to help you get up and running as soon as possible, but I need to know a little more about your situation to give you the best help.
1. What device(s) are you having trouble receiving calls on?
2. How long have you been experiencing this issue?
3. Are you having any trouble with any other features on the phone?
@user_utu507 I understand the importance of having a working phone to make and receive calls on. Is this your mobile line or your landline phone line?
If it's a landline, Is your modem plugged into your wall outlet or the back of your XFINITY Modem?
If your phone is plugged into the wall can you plug it into the back of the modem to see if there's a dial tone?
Can you also check to make sure all the connections from the back of your modem and phone devices are all finger tight and secure?
What happens when you make a call to your phone number what do you hear? Is it a fast busy, goes straight to voicemail, dead air, error message etc?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinM
Official Employee
•
186 Messages
6 days ago
Greetings @user_utu507 , thank you for informing us of your issue. We know how important it is to have that line of communication open, especially when you are waiting on a big call. I surely want to help you get up and running as soon as possible, but I need to know a little more about your situation to give you the best help.
1. What device(s) are you having trouble receiving calls on?
2. How long have you been experiencing this issue?
3. Are you having any trouble with any other features on the phone?
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